U.S. Department of State Bureau of Consular Affairs Passport Services

Toll- Free Telephone Service
and
Expanded Service Availability and Options

On August 19, 2003, the National Passport Information Center (NPIC), the U.S. Department of State’s single, centralized public contact center for U.S. passport information, began toll-free service and expanded service availability/options:

• Website for Passport Information at http://travel.state.gov/passport_services.html
  This is the only official U.S. Government website for passport information.

• Telephone Number: 1-877-4USA-PPT (1-877-487-2778)

• TDD/TTY: 1-888-874-7793. Telephone number for customers with telecommunication devices for the hearing impaired

• Customer Service Representatives and Operators for TDD/TTY are available
  Monday-Friday, 8 a.m. to 8 p.m., Eastern Time, excluding federal holidays

• Automated Information available 24 hours a day, 7 days a week.

• E-MAIL may be sent to NPIC by completing a general inquiry or status of pending application form through the links below.

If you have a travel emergency, please call the National Passport Information Center to speak to a Customer Service Representative. Do not email.

If you would like to email the National Passport Information Center for a general question regarding passports, click here.

If you have already applied for a U.S. passport and would like to know the status of your application by email, click here.